Terms & Conditions

BKB Holidays Terms and Conditions

BKB Holidays specialise in selling Broome, The Kimberley, Western Australia, South Australia, Northern Territory, Tasmania, Cocos Keeling and Christmas Islands and Bali. With over 26 years of expert knowledge, BKB Holidays gives you the security of knowing all itineraries are professionally organised, ensuring visitors will experience the best your chosen destination can offer.

How to Book
Contact your preferred Travel Agent or call 1300 357 057 or e-mail bookings@bkbholidays.com. Travel Agent Priority Line (08) 6382 2166.

Tickets & Documentation
All tickets and vouchers will be issued on receipt of final payment being made to BKB Holidays approximately 4 weeks prior to travel

COVID 19
IMPORTANT: Due to ongoing changes with Covid19 restrictions, some facilities and operations may be limited or modified to meet government restrictions. Please check government websites for current permits and restrictions.

Suppliers (including but not limited to hotels, airlines, cruise, rail, tour operators, vehicle rental and transfer operators) are applying mandatory Covid conditions (including but not limited to vaccinations and testing).
Please regularly check supplier websites for current Covid conditions.
This is the traveller’s responsibility.

Christmas Island & Cocos Keeling Islands Passengers: Important Travel information for all passengers travelling to Christmas Island or Cocos Keeling Islands, please refer to the following https://indianoceanterritories.com.au/covid-19-iot-travel-information/ upon receiving this advice and prior to travel. You are required to seek permission to travel to the Indian Ocean Territories (IOT) using this form. https://bit.ly/Travel2IOT. Please complete the entry form prior to travel. This is the traveller’s responsibility.

International Passengers:
Important Travel information for all passengers travelling to international destinations. Please refer to the Australian Department Of Foreign Affairs And Trade www.smarttraveller.gov.au upon receiving this advice and prior to travel. Passport, visa and health/vaccinations responsibilities – each person/passenger must ensure they have:
(a) A current passport with at least six months validity beyond their stay overseas.
(b) Applicable passport, visa and health/vaccination documentation by checking with the applicable embassies and consulates.

Visa’s and/or taxes may be payable at each destination on arrival and/or departure. This is the traveller’s responsibility.

MANDATORY SUPPLIER COVID CONDITIONS
Suppliers (including but not limited to hotels, airlines, cruise, rail, tour operators, vehicle rental and transfer operators) are applying mandatory Covid conditions (including but not limited to vaccinations and testing). Please regularly check supplier websites for current COVID-19 conditions. This is the travellers responsibility.

Minimum Booking Requirement
A minimum booking value of $500.00 or 3 nights’ accommodation is required. Airfare and Rail must be booked in conjunction with 3 nights’ accommodation not including rail nights. Should the booking value not reach this minimum, a $25 booking fee will apply.

Late Bookings
Bookings made within 45 days of travel, or inside supplier cancellation fee periods, will require a Credit Card Guarantee before requests for confirmations can proceed. Bookings for travel within 14 days will incur a $55 late booking fee.

Deposits
A non-refundable, Non Transferable deposit of $110.00 per person is required within 7 days of making your booking. Some bookings may require additional third party deposits. Where full payment is received immediately, a deposit of $110.00 per person is deemed to be a portion of the full payment. A deposit acts to hold the services requested but does not guarantee prices.

Final Payment
Final payment must be made no later than 60 days prior to departure Third party and Cruise bookings may require final payment earlier than 60 days (120 days for Cruises) to avoid automatic cancellation. Advertised specials require FULL payment within 24 hours of confirmation or instant purchase. Payments are not transferable to another party. Third Party charges may apply to the reservation and will need to be paid direct to the supplier. Please advise payment by due date to avoid your booking being cancelled.

Minimum Numbers
Some tour operators require minimum numbers to confirm a tour. As such, some bookings may be waitlisted until these minimum requirements have been reached. If a tour is not confirmed for this reason, a full refund will be issued. BKB Holidays cannot accept responsibility for third party suppliers cancelling itineraries due to minimum numbers not being filled.

Amendments
A fee of $55.00 per amendment per file, will be charged once deposits have been received. A fee of $110.00 per amendment per booking will be charged once final payment has been received. Changes may also incur a fee from the tour operator, carrier or principals with which your booking is held and will be charged accordingly.

Cancellations
If you cancel or terminate your holiday we will charge a cancellation fee:  Prior to Final Payment There will be no refund of your deposit ($110.00 per person) or any additional supplier deposit that may have been collected. After Final Payment 100% cancellation applies however refunds will be assessed at the discretion of BKB Holidays and our suppliers taking into consideration supplier fees.

Administration Fee
In respect to services included in your holiday cost but not utilised, an administration fee of $55.00 per booking plus fees charged by suppliers will apply.

Prices
All prices are quoted in Australian dollars (AUD$) and are subject to change without notification. Prices are based on the lead-in room category, as a guide. All prices are land only and do not include airfares to featured destinations. Subject to availability, change, withdrawal or variation without notice.

 Pricing Surcharge
Some suppliers may place a surcharge during special events, school holidays and long weekends throughout the year, please check prior to booking.

 Airlines Ticketing Fee
A $55 fee per reissue of a ticket will be charged in addition to airline fees and charges.

Credit Card Fees
Payments can be made with credit cards. Fees will apply. Please check with our consultant or your travel agent at time of payment.

Fuel Surcharges
Prices are subject to change due to suppliers implementing a fuel surcharge or increasing existing fuel surcharges.

Concessions
Some suppliers offer senior and pensioner concessions. A copy of a valid Seniors or Pension concession card number will be required prior to booking for some suppliers in order to receive reduced rates.

Child Costs
Child costs, where they are available at the time of booking are at the discretion and on the conditions of the supplier. Child ages vary per supplier.

Hotel Deposit
Some hotels may require a cash deposit should you be unable to provide a credit card imprint.

Hire Vehicles Age Limit
25 years is the minimum but some companies make special allowance for drivers 21 years and over. Provisional licences are not accepted. All hire rates in this brochure include collision damage insurance. A non-waived damage excess applies to all vehicles. A bond for petrol and insurance excess is payable to the company at the time of collection of your vehicle. This bond is fully refundable, less petrol, when the vehicle is returned in an undamaged condition. Bonds are usually taken in the form of a credit card deposit or pre-authorisation of a credit card however other forms of payment may be accepted, each individual car hire company varies as to what they will accept. Insurance is completely void for normal sedans if driven on unsealed roads. All distances, driving times, and maps shown in this brochure are designed as a guide only. Additional charges will be levied direct to Car Hire Operator. Please refer to Terms & Conditions provided to you at time of booking. Additional charges such as one-way fees and Premium Location Surcharges may apply and will be in additional to the daily rate. Please check with your travel agent or our reservations team before booking.

Identification
You may be asked to present photo identification to the Supplier or Carrier upon check in. Airlines and Cruise companies require names spelled as per photo identification, change fees will apply if names are spelled incorrectly. Some cruises include travel to International destinations and require a valid passport with 6 months or more validity. Packages to and from Cocos (Keeling) and Christmas Islands depart from International airport terminals and valid Australian photo ID is required. Passports are recommended for ease of travel.

Transfers
Some accommodation suppliers provide courtesy transfers from airports/railway stations.  It is essential that these transfers are pre-booked.  Some Tour Suppliers provide complimentary pick up and return drop off to your holiday accommodation.  All tours and transfers must be re-confirmed with the supplier at least 24 hours prior to departure directly with the service provider.

Complaints
Where problems are incurred during travel, it is imperative that you inform the Supplier immediately in order for the Supplier to rectify the situation as quickly and effectively as possible.  If you do not do so it may hinder the ability of the Supplier to resolve your concerns and to ensure your holiday is exactly to your liking.  If booking issues require the assistance of BKB Holidays to be resolved, we request that all complaints are forwarded to our General Manager in writing, immediately on your return.

Hotel Accommodation Definitions
Per room per night cost is based on 1-2 passengers sharing the room unless otherwise stated.

Additional Information
Additional information required at time of booking – a contact mobile number, address, postcode, dietary requests, date of birth and passenger’s weights are required for some suppliers.

Government Enforced Cancellations
Where a cancellation is required due to Government advice, the deposit amount (less any fees) may be held in credit for a maximum period of 12 months from the date of cancellation.

Responsibility
Information featured on our website and in our brochures has been supplied by the people and organisations (Suppliers) providing the various goods and/or services (Products). In supplying this information to you, we are acting as the agent of such Suppliers.  We take all measures to ensure that the information featured in our brochures and on our website are accurate at the time of publication, however, we do not control the manner in which Products featured are provided. We disclaim and will be exempt from liability for anything to do with the supply of such Products. This includes liability (whether as a matter of contract, tort, statute, restitution, or otherwise) for any direct, indirect or consequential loss, liability, claim, cost, expense, proceeding, demand, penalty, disappointment, death, injury, illness, shock, inconvenience or delay. This limitation of liability also applies irrespective of the cause, including negligence of us or a Supplier, withdrawal, cancellation or failure to provide a Product, delay, any variation in the Product, the provision of substitute Products or a change in the Supplier. Without limitation, we will not be responsible if the Product is not available due to inclement weather conditions or other Acts of God, civil disturbances, fire, floods, acts of Government or any other authorities, accident to or failure of machinery or equipment or industrial action. BKB Holidays cannot accept any responsibility for any operator changing or withdrawing prices, details or services shown, all are subject to alteration without notice. BKB Holidays is a wholesaler and in the provision of holidays acts solely as an agent on behalf of the principals. These principals are all land and transport suppliers including the range of hotels, car companies and boat companies used in the holidays by the client. BKB Holidays is not a principal and acts solely as an agent between the principal and the third party (client) it is not responsible for monies paid in advance to the principal by BKB Holidays on behalf of the third party (client) if the principal is unable to provide that service either by default, insolvency, liquidation, change of ownership or operation difficulties.

Travel Insurance
BKB Holidays and our third party providers and distributors do not include insurance cover in connection with our products and services. We strongly recommend travel insurance, which can cover many potential losses including, loss of deposit and cancellation fees.  Ask a BKB Holidays reservations consultant for a recommendation of policies to suit your needs.

Photographs
Images displayed in the brochure and on the website are included as a guide only.  Hotel room photographs are representative only and actual rooms occupied may vary in decor and inclusions from those shown. 

Copyright
All material contained on our website and within our brochure publications is copyright. Reproduction in whole or part is not permitted without the written permission of BKB Holidays.

 

BKB Holidays ABN 34 619 315 847

Updated  January 2022